1. Current Android app status
The current Vireos Android app build represented by package com.vireos.base does not include Google Play Billing code. If no paid product is offered in the app, there is no in-app purchase or subscription to refund for that build.
2. Google Play purchases
If you purchase a Vireos digital product or subscription through Google Play, refund handling is subject to Google Play’s refund rules and purchase systems.
You can request a refund through Google Play where available. We may also help investigate entitlement issues if you contact support@vireos.net with your order information.
3. When refunds may be considered
Where permitted by the payment platform and applicable law, we may consider refund support for:
- Duplicate charges.
- A purchased entitlement not being delivered.
- Technical issues that prevent access to the purchased digital feature after reasonable troubleshooting.
- Unauthorized purchase reports, subject to verification.
4. Non-refundable cases
Refunds may be denied where:
- The purchase was consumed or substantially used.
- The request is outside the payment platform’s refund window.
- The account violated the Terms & Conditions or abused refund processes.
- We cannot verify the purchase.
- The issue is caused by unsupported devices, unsupported regions, or network conditions outside our control.
5. Account deletion and refunds
Requesting account deletion does not automatically create a refund right. If you have an active Google Play subscription, cancel it through Google Play before requesting account deletion.
6. How to contact us
Refund support: support@vireos.net
Please include:
- The email associated with your Vireos account.
- Google Play order ID or payment platform receipt, if available.
- Date of purchase.
- Product or subscription name.
- Description of the issue.