IMPORTANT: THESE TERMS CONTAIN AN ARBITRATION CLAUSE IN SECTION 15. EXCEPT WHERE PROHIBITED BY LAW, DISPUTES MUST BE RESOLVED ON AN INDIVIDUAL BASIS THROUGH ARBITRATION RATHER THAN JURY TRIALS OR CLASS ACTIONS. THE AGREEMENT ALSO LIMITS WARRANTIES AND LIABILITY—PLEASE READ IT CAREFULLY.
1. Agreement and updates
ONE PIXEL TECHNOLOGY LIMITED (“Company,” “we,” “us,” or “our”) operates the Vireos-branded mobile software, web experience, and related digital content reachable at https://vireos.net (collectively, the “Service”). The Company’s registered particulars or controller address are provided on request at legal@vireos.net.
By installing, browsing, streaming, or maintaining an account, you enter a contract with us governed by these Terms of Use and Service (“Terms”) together with the Privacy Policy and other policies linked from the Service. If you disagree, do not use the Service.
We may update the Terms for operational, legal, or security reasons. When we do, we will revise the “Last updated” date and, where the law requires, provide additional notice. Continued use after the effective date constitutes acceptance unless mandatory law says otherwise.
2. Eligibility and acceptable use
The Service streams scripted entertainment and may offer virtual credits or passes for incremental access. You must be at least 18 (or the age of majority where you live) and capable of entering a binding contract. We do not target children and will delete accounts that appear to belong to minors once we learn of them.
You promise that: (a) registration data you supply is truthful; (b) you have not previously been banned for abuse; (c) you are not located in a jurisdiction subject to comprehensive trade sanctions that would prohibit your use; and (d) your activity complies with applicable laws.
You use the Service at your own risk. We may change, pause, or discontinue features without liability except where statute forbids such disclaimers.
3. Accounts and credentials
Some experiences require an account. You are responsible for safeguarding passwords, OTPs, or biometric unlock methods tied to your login. Notify support@vireos.net promptly if you suspect compromise. Accounts are personal—you may not resell access or share credentials with unrelated third parties.
4. Purchases, subscriptions, and billing
4.1 Fees
Paid elements (subscriptions, coin packs, rentals, etc.) are priced at checkout in your local currency or USD equivalents as shown in the product. Taxes may be added separately.
4.2 Auto-renewal
Unless stated otherwise at purchase, subscriptions renew for successive periods of equal length until you cancel through the channel that processed the payment (for example Apple ID, Google Play, or your Vireos web account). You authorize us and our processors to charge the payment method on file for each renewal.
4.3 Cancellations and refunds
Cancellation mechanics follow the Subscription Policy and platform rules. Except where the law mandates a different outcome, fees are earned when rendered and may be non-refundable. Statutory withdrawal rights for EU/EEA/Swiss consumers are described in the Subscription Policy.
5. Prohibited conduct
You may not, and may not assist others to:
- scrape, spider, harvest, or bulk-export Service data without written permission;
- reverse engineer, decompile, or attempt to extract source code except where local law expressly permits interoperability testing;
- circumvent DRM, rate limits, parental controls, or billing controls;
- upload malware, conduct DDoS attacks, or otherwise degrade infrastructure;
- harass, threaten, dox, or discriminate against users or staff;
- publish unlawful, defamatory, hateful, or sexually exploitative content, especially involving minors;
- misrepresent affiliation with the Company, the Vireos name, or our staff, or manipulate reviews or rankings;
- use the Service to build a competing product or resell access commercially without a signed agreement;
- infringe intellectual property or publicity rights; or
- violate export, sanctions, or anti-fraud laws.
We may investigate violations, remove content, withhold payouts, and cooperate with authorities.
6. Intellectual property
Except for material you lawfully upload, the Service—including scripts, artwork, audio, software, databases, and branding—is owned by the Company or its licensors. We grant you a limited, revocable, non-transferable license to stream or download content strictly for personal, non-commercial entertainment in accordance with these Terms.
By submitting public profile information or other “User Content,” you represent you have the rights to do so and grant the Company a worldwide, royalty-bearing (where applicable), sublicensable license to host, reproduce, adapt, distribute, and display that content for operating, promoting, and securing the Service.
7. Third-party services
Payment processors, analytics vendors, advertising networks, and social login providers operate under their own contracts and privacy notices. Your dealings with them are solely between you and them.
8. Communications
We may send transactional messages (security alerts, receipts, policy updates) to the contact points you provide. Marketing messages require consent where required. SMS or voice programs, if any, will disclose frequency and opt-out instructions at enrollment; carrier charges may apply.
9. Suspension and termination
You may close your account by following in-product flows or emailing support@vireos.net. Outstanding balances remain due. We may suspend or delete accounts that risk harm to users, violate law, or breach these Terms, with or without prior notice when immediate action is reasonable.
We may terminate repeat infringers of copyright in line with our DMCA policy.
10. Privacy
Personal data is handled as described in the Privacy Policy, which is incorporated by reference.
11. Indemnity
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless ONE PIXEL TECHNOLOGY LIMITED, its affiliates, directors, employees, and contractors from any third-party claims, fines, losses, or expenses (including reasonable attorneys’ fees) arising out of: (a) your misuse of the Service; (b) your User Content; (c) your breach of these Terms; or (d) your violation of another person’s rights. We may assume exclusive defense at your expense.
12. Support channels
Reach us at support@vireos.net for billing or technical help. If you enroll in SMS alerts, message frequency varies; carriers may charge usage fees. Calls or texts may be recorded for quality assurance where permitted.
13. Service changes
Features, catalogs, and infrastructure may change or go offline for maintenance. We are not liable for downtime except where law removes that limitation.
14. Governing law and courts
Except for the arbitration program in Section 15, these Terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”), without regard to conflict-of-law rules that would apply another jurisdiction’s substantive law. Except where Section 15 or mandatory law requires a different forum, you and the Company agree that the courts of Hong Kong have exclusive jurisdiction over any dispute that is not subject to binding arbitration under these Terms, and each party irrevocably submits to the jurisdiction of those courts.
15. Binding arbitration & class waiver
READ CAREFULLY: Section 15 contains an arbitration agreement and class-action waiver that affects how disputes are resolved.
15.1 Scope
Except where prohibited by law, any dispute or claim between you and the Company—including those related to marketing, product quality, billing, or termination—will be resolved by confidential, binding arbitration rather than in court, except that either party may (i) bring qualifying cases in a small claims tribunal or court of limited jurisdiction where you qualify; or (ii) seek temporary injunctive relief in the courts of Hong Kong or another court of competent jurisdiction for urgent intellectual-property misuse.
15.2 Informal resolution
Before filing arbitration, send a written summary of the dispute to legal@vireos.net and attempt good-faith negotiations for at least sixty (60) days.
15.3 Administrator and rules
If informal resolution fails, a single arbitrator will hear the matter under:
- Non-U.S. residents: the London Court of International Arbitration (LCIA) and its then-current rules (LCIA information); or
- U.S. residents: JAMS, using the Streamlined Rules for claims and counterclaims under USD 250,000 (exclusive of attorneys’ fees and interest) or the Comprehensive Rules otherwise (JAMS).
If a listed forum cannot accept the case, the parties will mutually select a substitute arbitration provider.
15.4 Procedures, fees, and law applied by arbitrator
Filing instructions are published by LCIA and JAMS on their websites. If you are a consumer who initiates arbitration, your initial filing fee is capped at USD 250 and we pay any additional administrator filing fees unless the arbitrator finds your claim frivolous or brought in bad faith. Each side pays its own attorneys’ fees unless the rules or applicable law shift those costs.
Hearings may be remote unless the arbitrator orders an in-person session in a reasonably convenient location (for consumers, this may include your home metro area). The arbitrator may order limited discovery. Substantive law applied by the arbitrator will be the laws of Hong Kong (without regard to conflict rules) for non-U.S. residents, and Delaware law together with the Federal Arbitration Act for U.S. residents.
15.5 Class and jury waiver
ARBITRATION PROCEEDS ONLY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR ONE PIXEL TECHNOLOGY LIMITED MAY JOIN OR CONSOLIDATE CLAIMS, PARTICIPATE IN COLLECTIVE ACTIONS, OR ARBITRATE AS A REPRESENTATIVE. THE ARBITRATOR MAY NOT AWARD PUNITIVE DAMAGES EXCEPT WHERE STATUTE MANDATES OTHERWISE. YOU WAIVE ANY RIGHT TO A JURY TRIAL IN DISPUTES SUBJECT TO THIS SECTION.
15.6 Opt-out
You may opt out of this arbitration agreement within thirty (30) days after first accepting these Terms or first using a Service version that includes this arbitration language—whichever is later—by emailing legal@vireos.net from your registered address with subject “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT” and including your full legal name. If you opt out, we also are not bound to arbitrate with you, and disputes will be handled under Section 14 instead.
15.7 Severability
If any portion of this arbitration section is held invalid, the remaining portions remain enforceable to the fullest extent, and any claims that cannot be arbitrated must be litigated in the courts described in Section 14, stayed pending related individual arbitration where appropriate.
16. Other policies and entire agreement
These Terms, together with the Privacy Policy, Subscription Policy, Money Back Policy, and DMCA Notice Policy, form the entire agreement about the Service and supersede prior oral or written understandings on the same subject. If a court of competent jurisdiction finds a provision unenforceable, the remainder stays in effect.
17. Corrections and product information
Catalog descriptions, artwork, pricing, and availability may contain errors. We may correct them at any time without liability except as required by consumer protection statutes.
18. Disclaimer of warranties
EXCEPT WHERE LAW FORBIDS IT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT DEFECTS WILL BE CORRECTED.
19. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ONE PIXEL TECHNOLOGY LIMITED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO ONE PIXEL TECHNOLOGY LIMITED FOR THE SERVICE IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) USD 1,000. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS CAPPED AT THE MINIMUM AMOUNT PERMITTED BY LAW.